Damage Investigation Officer

Why join the Bear family? We offer an exciting, challenging and dynamic work environment. Bear Communications is committed to the pursuit of growth and use of innovative technologies to improve our company and increase our service offerings. We envision a future where our company is the number one communications provider in the region.

Why else? We offer an inclusive benefits package for all full-time employees, including medical, dental and vision. Plus paid training, 1 week paid vacation at 6 months, and 2 weeks paid vacation at first year anniversary!

And…we are looking for mechanically inclined candidates with strong attention to detail and who is looking to become a long term Bear family member.

Summary:

The Safety and Customer Service Specialist supports construction operations in areas of safety and OHSA compliance and customer service, managing conflict resolutions and damage investigations. This position reports directly to the Director of Safety and the Project Manager.

• Plan resolution for open damage claims
• Conduct preliminary field investigations of new damage complaints to determine liability
• Make contact with customers who have open claims
• Schedule appointment with the customer and identify a plan to resolve their complaint
• While at the damage site take photos of the damage and document all aspects of damage
• Follow up with the customer to ensure resolution
• Other related duties will be performed as needed

• Previous safety and customer service experience required
• Previous experience in fiber cable construction or related field preferred
• OSHA certified highly preferred
• Driver Qualification File experience a plus
• Demonstrated ability to read, write, and communicate effectively to develop, comprehend, and complete construction-related, documents and to provide updates and reports to key business leaders
• Demonstrated proficiency in word processing, and spreadsheet programs in order to complete required reports and employment documents.
• Attention to detail is critical

Bear Communications, LLC is an equal opportunity employer and drug-free workplace. Females, minorities, and veterans are encouraged to apply!